Terms and Conditions

Robina Town Centre - Order and Collect


Terms and Conditions


  1. Robina Town Centre is the operator of RobinaTown Centre Order and Collect. We are responsible for operating and managing Robina Town Centre Order and Collect. 

  2. Robina Town Centre Order and Collect service will operate 10:00am to 4:00pm from Monday to Sunday. 

  3. You acknowledge that we act as an agent for the retailers participating in Robina Town Centre Order and Collect only to the extent that we enable you to collect your order.You acknowledge that Robina Town Centre Order and Collect does not produce or pack an order and the participation of a retailer in Robina Town Centre Order and Collect does not constitute an endorsement by us of that retailer or any goods that retailer offers. 

  4. Other than an agency, these terms and conditions do not create or imply any partnership or any other relationship between us and any retailer or you. To the maximum extent permitted by law, we accept no liability for any loss or damage incurred in connection with an order, including the retailer’s actions, negligence or omission

  5. Use of the Order and Collect service is at your own risk. We are not liable for any damaged, lost, spoilt, misplaced or unclaimed goods. We do not accept any responsibility for the safe custody of any goods or any order.

  6. Completing an order through Robina Town Centre Order and Collect means you accept these terms and conditions and the retailer’s terms and conditions. 

  7. We are not responsible for the ordering or payment process for any ordersWe act as facilitator only for Robina Town Centre Order and Collect. All ordering and payment terms are governed by the retailer. 

  8. We do not guarantee the availability or participation of particular retailers in Robina Town Centre Order and Collect.

  9. We reserve the right to refuse to provide Robina Town CentreOrder and Collect to any person/s or may impose reasonable conditions before providing Robina Town Centre Order and Collect.

  10. When making an order, you must advise the retailer of the date and approximate time in which you will attend the Order & Collect service(collection time).We do not guarantee that the Order and Collect service will be available if you fail to attend the service to collect your purchaseat the collection time.

  11. The person collecting the order must be listed as the person on the name of the order, unless another person is nominated at the time of the order. When you collect your order, you must provide photographic identification to prove that you are the person listed on the order, or a nominated person. 

  12. If your order is not collected five days after the designated pick up time, we reserve the right to return your order to the retailer

  13. To collect your orderyou must drive into the Order & Collect pick-upzone of Robina Town Centre, located in the waiting bay outside The Kitchens (nearest Orange Car Park), off Robina Town Centre Drive

  14. You must bring your vehicle to a complete stop and turn off the engine before your order will be delivered by us.

  15. Robina Town Centre may collect and useyourpersonal information to manage the Order and Collect serviceThis information will be handled in accordance with the Privacy Policy (available at https://www.qicgre.com/privacy-policyThese terms and conditions incorporate our conditions of entry to car parks which are displayed at the entry to the car park.



In these terms and conditions:

“Car Park” means all car parks associated with the Centre, including all entry and exit ramps, driveways and walkways together with any lifts, escalators or stairways servicing the car parks or connecting the car parks to any other part of the Centre.

“Centre” means Robina Town Centre, 19 Robina Town Centre Drive, Robina, Queensland.

Robina Town Centre Order and Collect” means the service operated by Us for the purpose of facilitating the collection of Orders for goods placed by You with a Retailer.

“Order” means an order placed by You with a Retailer using Robina Town Centre Order and Collect.

“Retailer” means the retailers at Robina Town Centre offering and providing the goods for sale and purchase through Robina Order and Collect. 

“Vehicle” includes any vehicle, its parts and accessories and any property (including valuables) left in or on it.

“We”, “Us” or “Our” means QIC Robina Pty Ltd (ACN 080 215 354) as trustee for the Robina Town Centre Trust as owners of the Centre, and includes our respective agents, contractors and employees.

“You” or “Your” means any person who enters the Car Park for any reason and Order & Collect, including the driver or owner of a Vehicle and any passenger in a Vehicle.